Privacy Policy

DaDesktop is committed to safeguarding the privacy of its users. This policy outlines our approach to collecting and utilising personal data, detailing the safeguards implemented to protect your personal information.

Personal data is gathered and processed only to the extent required for service delivery or for legitimate purposes explicitly stated herein. It is crucial to understand that data handling and storage practices vary significantly depending on the selected hosting environment.

NobleProg hosted public server

This solution operates within a NobleProg data centre, ensuring GDPR compliance within the EU. As a shared environment for NobleProg clients, it is accessible and managed by NobleProg.

Should a server located outside the EU be selected, local regulations may apply. For UK-based customers, data retention remains within the UK.

NobleProg hosted private server

Housed in a NobleProg data centre within the EU, this is a dedicated server allocated exclusively to a single organisation, ensuring no other entity uses the hardware.

If a server location outside the EU is chosen, applicable local laws may govern the data.

On premise server

The server resides on the organisation’s own premises. With software installed locally, all data remains under the complete control of that organisation.

Data categories

The following categories of data are collected:

User account / personal data

Shared server

Private server

On-premise server

Account registration is mandatory for accessing DaDesktop.
Upon registration, you provide personal details such as your name, email address, username, and password.
This information is essential for facilitating service access and maintaining the security of our platform.
Your data may be used to communicate with you regarding your account status.
Account data is retained for the duration of the account's active status.
Accounts can be cancelled at any time; upon cancellation, your account data is removed.

Clients may choose to manage users internally or authorise NobleProg to handle user management.
The server can be encrypted to prevent any access by NobleProg.

No data is collected or stored.
NobleProg has no access to the data.

Training Room Data (including cloud desktop activity and chat function)

Shared server

Private server

On-premise server

Activity within the Training Room may be monitored by course instructors, training management, and technical support teams.
This monitoring ensures appropriate resource allocation, facilitates troubleshooting, allows progress tracking, and ensures adherence to our Terms of Service.
Users are prohibited from conducting personal activities, such as using social media, making financial transactions, or performing personal web searches.
Data is purged once the course is confirmed as completed.

All collected and stored data is managed directly by the client.

NobleProg has no access to the data.

Video / Audio Data

Shared server	Private server	On-premise server
DaDesktop includes an integrated audio/video capability. This feature is delivered via NobleProg infrastructure, avoiding the need for external software. Course Desktops (Fresh-start, Trainer, and Participant views) may be recorded for troubleshooting. No audio is captured. Recordings are deleted 14 days post-course and are accessible only to NobleProg administrators with SuperAdmin privileges.	All data collected and stored is under the client's management. Course Desktops and recordings may be captured for troubleshooting (as detailed in the Shared Server section). The client bears responsibility for these recordings, which are automatically removed after 14 days due to the auto-delete policy.	No data is collected or stored. NobleProg has no access to the data.

Record Feature

Shared server

Private server

On-premise server

Clients can opt to record the course desktop.
If enabled, NobleProg stores the recording, which may be monitored. The account holder controls when the recording is deleted.
Upon account cancellation, all associated recordings are deleted.

Clients can opt to record the course desktop.
All data collected or stored is managed by the client.

NobleProg has no access to the data.

Technical Support

When contacting technical support, you may provide personal details such as your name, employer, email address, phone number, time zone, and the reason for support. This information helps us resolve issues and understand common user challenges. All technical support is delivered within the NobleProg environment.

Contact Us

You may exercise any rights regarding your personal data by sending written notice to us via our contact page.

Changes to this policy

We may revise this policy periodically by publishing new versions on our website. We recommend reviewing this page regularly to stay informed about updates and identify any significant changes.

Please refer to the Terms of use Dadesktop Public Cloud